You don't need to be home to receive your easyplant Sensor! If you're unavailable, our delivery partners will attempt to leave your package in a safe location. If a safe place isn't available, they'll typically make another delivery attempt on the next business day.
If you know you won't be available when your order is expected to arrive, you can cancel it before it ships and place a new order for a more convenient time. If your Sensor can't be delivered before an extended absence, our team may be able to provide a code for a replacement Sensor.
Alternatively, you can ask a trusted friend, neighbor, or family member to receive the package for you. Once your order ships, you may also be able to use the tracking link to redirect your package, reschedule delivery, or leave delivery instructions through your UPS account, depending on your location and available carrier options.
Orders typically ship within 3–5 business days after they're placed. You'll receive a tracking link by email once your order ships, allowing you to monitor its progress and plan for delivery. During periods of extreme weather, shipments may be delayed to help ensure your package arrives safely.
You can check your order status at any time by tapping the chat icon in the bottom-right corner of the screen and selecting Order Status.