Tracking your order is easy! Below, you'll find everything you need to know about tracking your shipment, understanding delivery timelines, and what to do if your tracking information is delayed or missing.
How to Track Your Order
Email Notifications: Once your order ships, you'll receive an email with a tracking link that lets you monitor your shipment and view delivery updates. If you don't see the email, be sure to check your spam or junk folder.
Tracking Numbers: You can also track your shipment directly on the UPS website by entering your tracking number to view the latest delivery updates.
Optional Tracking Apps: Some services, such as Shop Pay, may suggest downloading their app for tracking. This is completely optional—you can always track your order using the link in your shipping email or directly on the UPS website.
Understanding Shipping Timelines
Standard Shipping Timeframe: Orders are typically delivered within 3-7 business days from the date of purchase. Shipping occurs Monday through Friday, and fulfillment usually takes 3-4 business days.
Delivery Updates: After your order ships, tracking updates may take up to 48 hours to appear. This is normal and can be caused by courier processing times or weekend delays.
Expedited Shipping: If you selected expedited shipping, your order will be prioritized for faster fulfillment.
What to Do If Tracking Information Is Missing or Delayed
Check Your Email: Look for your shipping confirmation email, which contains your tracking link. If you can't find it, be sure to check your spam or junk folder. If it's still missing, contact customer support for assistance.
Verify Your Shipping Address: If you've received multiple tracking emails or think there may be an issue with the delivery address, confirm the shipping address associated with your order to help clear up any confusion.
Monitor Tracking Updates: If your tracking hasn't updated yet, it may still be within the expected shipping timeframe. Continue checking for updates, and if your package remains delayed beyond the estimated delivery window, contact customer support for further assistance.
Frequently Asked Questions
Do I need to download the Shop app to track my order?
No, downloading the Shop app is not necessary. You can track your order using the tracking link provided in your email or directly on the courier's website.
What should I do if I haven’t received tracking information?
Check your inbox, spam, or junk folder for your shipping confirmation email. If you still can't find it, contact customer support, and we'll be happy to resend your tracking information.
Why hasn’t my tracking status updated?
Tracking updates can occasionally be delayed due to courier processing or weekend schedules. If your order is still within the estimated delivery timeframe, there's no need to worry. If it remains delayed beyond that window, please contact customer support.