easyplant's team of plant experts is always here to help if your easyplant is not thriving. ๐
First, we always ask for 2 photos of any plants you have a concern about - one zoomed out photo that shows the whole plant, and one photo that shows any specific concerns a little closer. Clear, well lit photos of the plant in the spot it lives work best.
Since our plant experts can't be there in person, we also need to know some information about your easyplant's living situation and care. These questions have been carefully selected and vetted by our in house horticulturalist to give our team the very best details to help provide specific and useful tips catered to your easyplant's unique needs!
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If you're seeking help, access to your easyplant and a few minutes time to review the below questions will ensure you're able to get timely and relevant tips from our team.
How long has your plant been giving you trouble?
Roughly how many hours of natural sunlight is your plant getting each day, and is that direct or indirect?
Not sure if your spot is giving direct or indirect light? See our Ultimate Guide to Lighting for Your Houseplants!
You can also review your individual easyplant's lighting needs right in our Plant Care Library!
If your plant is in front of a window, which direction is the window facing?
If you're not sure, most phones have a handy compass app!
When was the last time you filled the water reservoir?
How often do you add water?
What type of water do you use for the reservoir, and do you add anything to it?
Is the potting mix dry, moist, or wet?
Please check a couple of inches down and let me know if any mix sticks to your finger or a chopstick.
Is the air in the space dry, and are there any heating/AC vents or drafts nearby?