We send all easyplants in durable, winter-safe packaging with a guarantee that your plant will arrive in healthy condition at your doorstep. Our winter packaging includes insulation and heat packs, which help maintain a safe internal temperature while your plant is in transit.

We check weather forecasts daily, and if we think your plant may suffer during its journey, we'll postpone the ship date and let you know via email. If you think you'll be away from home when your plant arrives, we encourage having your easyplant delivered to an access point so that it doesn't wait for you outside in the cold. At the access point, your easyplant will stay safe and warm until you can pick it up.

Shipping is delayed when temperatures along the route are consistently below 32°F. Winter packaging is effective only within this temperature range.

Yes, customers can cancel their order for a full refund as long as the plants have not yet shipped. Once in transit, orders cannot be canceled or redirected.

Yes, easyplant takes extensive precautions to protect plants during winter shipping. If a plant arrives damaged despite these measures, we'll make it right under our 90-day plant health guarantee.