What Should I Do If My Plant Arrives Damaged or Stressed During Shipping?
When your plant arrives in less-than-perfect condition, rest assured that it is usually recoverable with the right care. Below, we provide a comprehensive guide to help your plant recover and explain easyplant's replacement policies for severe cases.
Immediate Actions Upon Arrival
Unpack Your Plant: - Unpack your plant immediately to allow it to acclimate to its new environment. - Add water to the self-sustaining reservoir to stabilize the plant .
Trim Damaged Leaves or Tips: - Use clean, sharp scissors to trim off damaged portions of leaves. For plants like the Golden Snake Plant, shape the cut into a point to maintain the natural leaf appearance . This encourages healthy new growth .
Place in Suitable Lighting: - Most plants thrive in bright, indirect sunlight. Avoid direct sunlight to prevent additional stress .
Adjust the Environment: - Position your plant away from excessive drafts or extreme temperatures. Ensure there is no hot or cold air from vents or radiators near the plant .
Monitor for Stress Indicators: - Observe your plant for signs of mold or further damage. A 2–3-week observation period helps gauge recovery progress .
General Care Tips for Recovery
Watering: Utilize the self-watering system and avoid overwatering, as soggy soil can exacerbate stress .
Patience: Recovery may take a few weeks, so provide consistent care and avoid moving the plant frequently to help it settle in .
Specialty Plant Care
Certain plants may require more specific care instructions:
Blue Star Fern
Trim damaged leaves and allow the plant a few weeks to recover. This species often bounces back with proper care .
Rattlesnake Calathea
Light: Place in a well-lit area with diffused sunlight.
Humidity: Maintain high humidity around the plant by using a humidifier or grouping it with other plants.
Watering: Keep the soil evenly moist without waterlogging .
Moonshine Plant
Damage to tips can be addressed by cutting into a natural point. The plant itself typically remains unaffected .
Policies & Guarantees
9-Day Plant Health Guarantee: If your plant's condition does not improve or is severely damaged upon arrival, easyplant offers a replacement policy. Replacement requests can be initiated without returning the damaged plant. You'll receive a confirmation email with tracking details once the new plant is on its way .
Further Assistance: For unresolved issues even after initial care steps, reach out to easyplant's support team for additional guidance .
FAQs
Is Minor Damage Common During Shipping?
Shipping can occasionally cause minor blemishes or stress in plants. With proper care as outlined above, most plants recover and thrive .
What Should I Do If Soil Spills During Delivery?
It’s not unusual for soil to spill in transit. Spread the soil evenly in the pot and follow the general care steps to stabilize the plant . By following these steps and recommendations, your plant should recover and flourish in no time. For further advice, visit our Plant Care Library at https://easyplant.com/care.