What Should I Do If a Plant from easyplant Arrives in Poor Condition?
When a plant from easyplant arrives in poor condition, there are several options and actions you can take. This guide provides a comprehensive overview of the policies, procedures, and care steps you can follow to address the situation.
No-Return Policy for Plants
Due to the nature of plants as living organisms that may not survive the return journey, easyplant does not require you to return plants that arrive in poor condition. Whether the plant is damaged, unhealthy, or aesthetically affected, the plant and pot are yours to keep.
If your plant arrives in less-than-ideal condition, easyplant offers solutions such as replacements, refunds, or care guidance to address the issue. You are not required to send the original plant back.
Replacement and Refund Options
Easyplant ensures that a variety of solutions are available based on your situation:
Request a Replacement Plant: You can have a new plant shipped to you. This typically doesn't require returning the original plant.
Choose a Different Plant: Select an alternative plant of equivalent value (e.g., $59 medium plants) from the Easyplant catalog.
Request a Refund: Full refunds are available under specific conditions when replacement is not desired.
Photos for Documentation: If multiple plants are affected, take and submit photos to expedite assistance.
Plant Care for Recovery
In some cases, damaged plants can recover with proper care. Here are recommended steps:
Trim Damaged Leaves: Use clean, sharp scissors to trim off brown or yellow leaves. For heavily damaged leaves (more than 50% affected), remove them entirely at the base of the stem. This promotes new growth and recovery.
Placement: Avoid placing the plant near heat sources, vents, or drafts. Choose a spot with bright, indirect light.
Watering: Water the plant properly, ensuring you follow its specific care instructions, including reservoir use if applicable.
Note: While recovery techniques are helpful, success cannot always be guaranteed, especially for plants that arrive in very poor condition.
Coverage Under easyplant's Guarantee
Easyplant offers a 90-day health guarantee for plants to address post-delivery stress:
If the plant shows signs of stress beyond recovery, Easyplant will send a replacement or issue a full refund.
Minor blemishes or normal stress caused by shipping are not covered, as these are often cosmetic and do not indicate lasting health issues. Occasionally, a partial refund may be provided.
Extended warranty coverage is also available for purchase with new orders. For more details, visit Extended Warranty Details.
FAQs
What Happens If the Replacement Plant Is Also Damaged?
If a replacement plant arrives in poor condition, you can request another replacement or opt for a refund. Easyplant is committed to ensuring customer satisfaction.
Do I Need to Send Back the Original Plant?
No, easyplant does not require the return of plants that have arrived in suboptimal condition. You can either keep or dispose of the original plant according to your preference.
Why Can’t I Return My easyplant?
Plants are non-returnable because they are unlikely to survive the return process. Instead, replacements or refunds are provided within the guarantee period. For further assistance, contact Easyplant’s support team and provide necessary details, including photos of the damaged plant where applicable.