Plants may experience cosmetic damage or temporary stress during shipping. If your easyplant arrives with a concern, document its condition and contact easyplant customer service so the circumstances can be reviewed.

Because plants are live products and may not survive return shipping and cannot be resold, easyplant generally does not accept plant returns.

Unless otherwise instructed by customer service, you do not need to send the plant back. Please keep the plant, pot, packaging, and any relevant photos while your concern is being reviewed.

Take note of the specific concern, such as:

Clear photos help the team assess the plant’s condition. Please include:

Contact easyplant customer service and include:

The easyplant AI assistant may help collect information, provide care guidance, review certain eligible requests, or route the conversation to a human specialist when additional review is needed.

Each concern is reviewed based on the plant’s condition, the available photos, the order details, and the applicable easyplant policies.

Depending on the circumstances and eligibility, the available next steps may include:

Submitting a request or photos does not automatically qualify an order for a specific resolution. Customer service may request additional information before completing its review.

Some shipping-related stress may improve as the plant adjusts to its new environment.

Use clean, sharp scissors to trim fully brown or yellow leaves. If only part of a leaf is affected, you may trim the damaged portion while following the natural shape of the leaf.

Avoid removing large amounts of healthy foliage at once.

Place the plant in the lighting recommended for its species. Keep it away from:

Plants may arrive with moisture already in the soil.

Before filling the reservoir, check the plant’s care instructions and confirm that:

Avoid adding water solely because the plant appears stressed, as excessive moisture may cause additional problems.

Minor leaf loss, yellowing, or drooping may occur while a plant adjusts after shipping. Continue following the plant’s care instructions and monitor for changes.

The appropriate monitoring period depends on the plant and the type of concern. Contact customer service if the condition worsens or you are unsure how to proceed.

Eligible plants may be covered under easyplant’s 90-day plant health guarantee.

Coverage and available resolutions depend on factors including:

Minor cosmetic blemishes, normal natural variation, and temporary shipping stress may not qualify for replacement or refund.

An extended guarantee may also be available for purchase with eligible new orders. Its terms, exclusions, and available resolutions may differ from the standard plant health guarantee.

Contact easyplant customer service with updated photos and a description of the care provided.

The team can review the new information and advise whether additional care, monitoring, or another resolution may be appropriate under the applicable policy.

The easyplant pot and watering system are designed to work with the plant and growing setup provided.

Before attempting to reuse the pot with another plant, contact easyplant for suitable setup and care guidance. Compatibility and watering needs may vary depending on the replacement plant and pot size.

Not necessarily.

Check the soil and reservoir before adding water. Follow the watering instructions for the specific plant, and refill the reservoir only when the conditions described in its care guidance have been met.

Adding water when the soil is still wet may increase the risk of root stress or root rot.