What Should I Do If My easyplant Arrives Dead or Damaged?

If your easyplant arrives in poor condition (dead, wilted, or severely damaged), easyplant offers comprehensive solutions, including replacements, care tips for recovery, and guidance on reusing pots. Below are the complete steps and policies to assist you.

1. Reporting Dead or Damaged Plants

If your easyplant arrives dead, damaged, or in poor condition, follow these steps to report the issue and initiate resolution:

Take clear photos of the affected plant: - A close-up picture focusing on the issue (damaged leaves, stems, etc.). - A full picture of the entire plant.
Submit your photos and details about the condition of the plant upon arrival to easyplant support.
easyplant confirms whether a replacement is warranted and notifies you via a confirmation email. If approved, no need to send the original plant back.

2. Replacement Policies

Replacements are typically processed under easyplant’s health guarantee:

90-Day Extended Guarantee: Certain issues like heat or cold damage during transit may qualify for replacements for up to 90 days.
Optional 1-Year Extended Warranty: An add-on available at checkout for an extra cost, that extends plant coverage for up to one year from delivery, offering continued protection beyond the standard guarantee.

Exceptions:

Exceptions to the standard guarantee may apply, such as goodwill replacement in rare instances of severe mishandling or extended delays.

3. Care Instructions for Replacement Plants

Once you receive a replacement plant, follow these steps to help it adjust and thrive:

Initial Setup: - Remove the plant from its packaging immediately. - Fill the water reservoir with room-temperature water or distilled water as specified.
Light and Location: - Place the plant in bright but indirect light as per its care guide. - Keep it away from drafty areas, vents, or radiators.
Ongoing Monitoring: - Trim any yellow, brown, or damaged leaves with clean scissors to help the plant focus on new healthy growth. - Check the water reservoir periodically and refill when the top 1-2 inches of soil feels dry.

4. Reusing Your Easyplant Pot

If you decide not to request a replacement or if the replacement pot isn’t included, you can reuse the easyplant self-watering pot:

Carefully remove the dead plant without damaging the wick, which draws water from the reservoir to the roots.
Refill the pot with a fresh, well-draining potting mix (e.g., coco-coir or a potting mix formulated for houseplants). Position the wick slightly below or off to the side of the new plant’s roots.
Proceed with regular watering and place the new plant in an appropriate light.

5. Miscellaneous Concerns

If your plant was a gift and arrived dead or damaged, easyplant may provide a promo code for a free replacement.
In rare cases of heat or cold damage during shipping, replacements are usually issued as promo codes that never expire.
If your plant’s condition was caused by oversized shipping or lacks blooms as advertised, replacements may account for the mismatch and properly meet size or bloom expectations.