What Should I Do If My easyplant Pot Arrives Broken or Damaged?
If your easyplant pot arrives broken, cracked, or damaged, easyplant offers several solutions to ensure your satisfaction. Below, we outline the steps you can take, the replacement process, and temporary care options for your plant.
Steps to Take When Your Pot Arrives Damaged
Contact EasyPlant Support: - Reach out to easyplant's support team as soon as possible. - Provide clear photos of the damage, including: - A close-up of the damaged area. - A zoomed-out photo showing the entire pot. - Include your order details, such as the order number or the email used for the purchase.
Replacement Process: - easyplant does not send replacement pots alone. Instead, they will replace the entire EasyPlant (pot + plant). - Once your request is verified, EasyPlant will arrange for a replacement to be shipped within their standard 4-9 day shipping policy. - You will receive a confirmation email and tracking information once the replacement is on its way. - There is no need to return the damaged pot or plant.
Eligibility for Replacement: - easyplant guarantees replacements for damaged pots and plants within the first 3 months of purchase. - If the damage occurs outside this window, replacements may not be provided. However, support may offer a discount code for future purchases as a gesture of goodwill.
Temporary Care for Your Plant
While waiting for your replacement, you can temporarily care for your plant by repotting it into a regular pot. Follow these steps:
Choose a Suitable Pot: - Select a pot with drainage holes to prevent waterlogging. - The pot should be similar in size to the original easyplant pot (e.g., approximately 5.6 inches wide and 4.8 inches tall).
Prepare the Soil: - Use any houseplant-formulated potting mix or coco coir. - Add a couple of inches of soil at the bottom of the pot to ensure the roots are not sitting in water.
Repot the Plant: - Carefully remove the plant from the damaged pot. - Gently separate the wick from the roots if applicable. - Place the plant in the new pot and fill it with soil around the roots.
Watering Instructions: - Water the plant thoroughly from the top, ensuring the soil is moist but not waterlogged. - Water only when the top few inches of soil are dry.
Alternative Resolutions
If a replacement easyplant is not feasible, easyplant may offer the following alternatives:
Refunds: In some cases, a refund may be issued for the damaged item.
Store Credit: A store credit code may be provided, which can be used for future purchases on the easyplant website.
Discount Codes: For damages outside the warranty period, a discount code (e.g., 30% off) may be offered for your next order.
Frequently Asked Questions
Can I purchase a replacement pot separately?
No, easyplant does not sell replacement pots individually. If your pot is damaged, the standard resolution is to replace the entire easyplant (pot + plant).
What if the plant I ordered is out of stock?
If the specific plant you ordered is unavailable, you may choose a different plant of comparable value from easyplant's product catalog.
Do I need to return the damaged pot or plant?
No, there is no need to return the damaged items. You can keep the original plant and repot it into a regular planter if desired.
What should I do if my pot and liner have separated?
If the pot and liner have separated, you can try reattaching them using superglue or epoxy. Alternatively, water the plant directly from the topsoil to prevent the liner from floating up again. By following these steps and guidelines, you can ensure your easyplant continues to thrive, even in the event of a damaged pot. For further assistance, don’t hesitate to contact easyplant support.