What Should I Do If My easyplant Order Arrives Damaged?
If your easyplant order arrives damaged, there are several steps you can take to address the issue and help your plant recover. Easyplant offers a 90-day plant health guarantee, ensuring that you can receive a replacement or refund if your plant arrives in poor condition. Below is a comprehensive guide to handling damaged arrivals.
Steps to Take Upon Receiving a Damaged Plant
Inspect the Package and Plant: - Carefully unbox the plant and remove all packaging materials. - Check for visible damage, such as broken seals, spilled soil, or damaged leaves.
Document the Damage: - Take clear photos of the plant and packaging. Include: - A full photo of the entire plant. - Close-up photos of specific issues (e.g., broken leaves, spilled soil, exposed roots). - These photos will help easyplant assess the situation and process your claim.
Contact easyplant Support: - Submit the photos and details of the damage to easyplant customer service. - You can request a replacement plant or a refund under the 90-day guarantee. There is no need to return the damaged plant.
Caring for a Damaged Plant
While waiting for a replacement, you can take steps to help the original plant recover:
Trim Damaged Leaves: - Use clean, sharp scissors to remove any leaves that are more than 25% damaged. This allows the plant to focus its energy on new, healthy growth.
Stabilize the Plant: - If the plant is unstable or has exposed roots, gently reposition it in the soil to stand upright. Add houseplant potting mix or coco coir if needed to secure the plant.
Provide Proper Care: - Fill the self-watering reservoir with room-temperature tap water (use distilled water if you have very hard or softened water). - Place the plant in bright, indirect light and allow it to acclimate to its new environment. - Keep the plant away from heat sources, vents, or radiators.
Replacement and Refund Policies
Replacement Process: - Once your claim is approved, easyplant will arrange for a replacement plant to be sent to you. You will receive a confirmation email with tracking information. Replacements typically arrive within 4-9 days.
Refund Option: - If you prefer, you can request a refund instead of a replacement.
No Return Needed: - You do not need to return the damaged plant to easyplant.
FAQs for Specific Scenarios
What if the box is damaged or wet?
Open the box immediately and inspect the plant and pot. Report any issues to easyplant with photos.
What if the plant looks unhealthy or unstable?
Trim damaged leaves and stabilize the plant in its pot. Contact support for a replacement if needed.
What if the plant was damaged by cold exposure?
Follow the care steps outlined above and request a replacement under the 90-day guarantee.
What if soil is spilled and roots are exposed?
Gently place the roots back under the soil and stabilize the plant. Submit photos to easyplant for evaluation.
By following these steps, you can ensure that your easyplant order is resolved quickly and that your plant has the best chance of recovery.