What Should I Do If My EasyPlant Arrives Damaged?
It's disappointing when a plant doesn't arrive in perfect condition, but minor cosmetic damage can happen during shipping and is often temporary. Most plants recover well with proper care.
If your easyplant arrives damaged, here's what to do.
Inspect Your Plant
After unpacking your plant, look for:
Bent or broken leaves
Yellow or brown foliage
Broken stems or branches
Soil that has shifted during transit
Damage to the pot
Minor cosmetic damage is common and doesn't always indicate that the plant is unhealthy.
Trim Damaged Foliage (Optional)
If you'd like to tidy up your plant:
Use clean, sharp scissors or pruning shears.
Remove leaves or stems that are severely damaged.
If only the tip or edge of a leaf is damaged, you can trim just the affected area while following the leaf's natural shape.
Existing damage won't heal, but your plant can continue producing healthy new growth.
Continue Normal Care
Help your plant recover by:
Placing it in the recommended lighting for its species.
Following the watering instructions in your easyplant care guide.
Keeping it in a consistent location while it adjusts.
Avoiding unnecessary changes during the first few weeks.
A small amount of leaf loss or temporary drooping can be part of the normal acclimation process after shipping.
If the Damage Is Significant
If your plant arrives with significant damage or appears unhealthy:
Take clear photos of the damaged areas.
Take a full photo showing the entire plant and pot.
Contact the easyplant support team with your photos and order information.
Your plant is covered by our 90-day Plant Health Guarantee, and our team will review the situation and help determine the best solution.
Frequently Asked Questions
My plant has a few damaged leaves. Is that normal?
Yes. Minor cosmetic damage can occur during shipping and usually won't affect your plant's long-term health.
Do I need to return the damaged plant?
No. If a replacement is approved, you won't be asked to return your original plant.
How long will it take my plant to recover?
Many plants begin adjusting within a few weeks after arrival. While damaged leaves won't repair themselves, healthy new growth is a good sign that your plant is settling into its new environment.