What Should I Do If My easyplant Arrives Damaged, Stressed, or Delayed?
At easyplant, we want every plant to arrive healthy and ready to thrive in its new home. While most orders arrive in excellent condition, shipping can occasionally cause delays or temporary stress to live plants.
If your order arrives damaged, unhealthy, or if you're concerned about its condition after delivery, our support team is here to help.
If Your Plant Arrives Damaged or Unhealthy
If you notice damage, discoloration, missing foliage, broken stems, or any other issue upon arrival, please contact our support team as soon as possible.
To help us assess the situation, please provide:
Clear, close-up photos of the affected areas
A photo of the entire plant
A brief description of the issue you're experiencing
Our team will review the information and determine the best path forward based on the plant's condition and your specific circumstances.
Understanding Shipping Stress
It's normal for plants to experience some stress during transit. Depending on the variety, you may notice:
A few yellowing or damaged leaves
Minor leaf drop
Temporary drooping
Small cosmetic imperfections
In many cases, plants recover successfully after a short adjustment period in their new environment.
Helping Your Plant Adjust
After your plant arrives:
Place it in an area with appropriate light for its variety.
Fill the reservoir according to the included care instructions.
Avoid making major changes to its environment during the first few weeks.
Give the plant time to acclimate before evaluating its long-term health.
Every plant adjusts at its own pace, and some varieties may take longer than others to settle into their new home.
What If My Order Is Delayed?
Because plants are living products, weather conditions and carrier disruptions can occasionally affect shipping timelines.
When necessary, shipments may be temporarily delayed to help protect plants from extreme weather conditions during transit. These decisions are made with plant health in mind and are reviewed regularly.
Once your order ships, you'll receive tracking information so you can monitor its progress.
Our Plant Health Guarantee
easyplant stands behind the quality of every plant we ship and offers a 90-Day Plant Health Guarantee.
If you're concerned about the condition of your plant after delivery, contact our support team with photos and details about the issue. We'll review the situation and work with you to find an appropriate resolution.
Frequently Asked Questions
Do I need to return my plant if there's a problem?
Plants do not need to be returned. Our support team will provide guidance based on the specific situation.
What if my plant looks different from the website photos?
Because plants are living organisms, natural variations in size, shape, fullness, and coloration are expected. No two plants are exactly alike.
What if I still have concerns after following the care instructions?
If your plant's condition does not improve or you have additional concerns, reach out to our support team. We're happy to take another look and provide further guidance.