Guide to Receiving Replacements for Damaged or Unhealthy Plants
Easyplant ensures a seamless process for replacing damaged or unhealthy plants under their guarantee policies. This guide details the replacement process, what to expect, and actions to take for different scenarios.
Overview of the easyplant Replacement Policy
If your easyplant arrives damaged or unhealthy, easyplant offers replacements under their 9-day plant health guarantee (and up to 90 days in specific cases for persistent issues). The original plant or pot does not need to be returned. Confirmation and tracking updates will be provided to keep you informed.
How to Request a Replacement
If your plant is damaged or unhealthy, follow these steps to initiate a replacement:
Document the Damage: Take clear photos of the damaged plant and/or pot. Include one close-up shot and one that shows the entire plant. If a Money Tree or a specific variety has issues, ensure the damage is clearly visible in your photos.
Contact Support: Submit your request via easyplant's support portal, attaching the photos. The support team will review the claim and arrange a replacement if necessary. Typical processing includes a confirmation email within 15 minutes.
Choose a Replacement Plant (Optional): If desired, you can select a different replacement plant (e.g., any $39 Small plant from easyplant's selection). Let the team know your preference.
What to Expect After Requesting a Replacement
Email Confirmation and Updates
Once your replacement is approved, easyplant will send a confirmation email with replacement details. You'll also receive a notification once the replacement plant is shipped. Additionally, tracking information will be emailed to allow you to monitor the shipment's progress.
No Need to Return the Damaged Plant
When a replacement is sent, there is no requirement to return the original plant. Customers are encouraged to either dispose of or care for damaged plants on their own. For Money Tree varieties specifically, trimming leaves or pruning stems often helps the plant recover (instructions available via easyplant's support resources).
FAQs about Replacements
How Long Does It Take to Receive a Replacement?
Once approved, customers should receive confirmation within minutes, and tracking details will follow when the plant ships. Shipment times may vary by location.
What If My Plant Continues to Deteriorate After Arrival?
If an easyplant continues to struggle even with proper care, EasyPlant will honor their 90-day plant health guarantee by arranging a replacement without requiring the original plant's return.
Can I Use a Promo Code for Replacement?
In certain cases, easyplant may provide a promo code for self-service replacement orders. The support team will instruct you on how to redeem this should it apply to your order.
What if I Have Preferences for the Replacement Plant?
Customers can express plant preferences (within the replacement criteria) directly to the support team, where options will be communicated.
By adhering to these steps, easyplant aims to provide a smooth experience for managing damaged or unhealthy plant issues. For further assistance, do not hesitate to contact the support team via their official channels.