Why hasn’t my easyplant order shipped yet?
If your easyplant order hasn’t shipped yet, there could be a variety of reasons. Below, we outline the standard policies, common causes for delays, and what you can expect moving forward.
Standard Shipping Policies
Shipping Days: Easyplant ships orders Monday through Friday, excluding weekends and major holidays.
Fulfillment Time: Most orders are fulfilled within 3-4 business days after purchase.
Delivery Timeframe: Once shipped, delivery usually takes 3-5 business days, though this may extend to a total of 4-9 business days depending on demand and location.
Tracking Updates: A tracking link will be sent to your email as soon as your order is shipped. You can use this link to monitor the progress of your delivery.
Common Reasons for Shipping Delays
1. Order Preparation or Supply Chain Issues
Easyplant ensures plants are packaged when they are healthy and ready for transit. This can occasionally extend processing times.
Supply chain issues, such as delays at the nursery, may temporarily impact fulfillment times. Updates are provided as soon as possible.
2. Shipping Restrictions
Easyplant does not ship to PO Boxes due to carrier restrictions (e.g., UPS). Customers must provide a physical address to facilitate delivery.
3. Stock Availability
In cases where a specific plant is out of stock, you may be contacted to choose a replacement or offered the option to cancel your order for a full refund.
Weather-Related Holds
To ensure plant health, Easyplant monitors weather conditions along the delivery route. Extreme temperatures (e.g., prolonged periods below 32°F) may justify putting orders on a temporary hold.
Safe shipment holds typically last 3-5 business days but could be extended depending on weather conditions. Orders ship once conditions improve.
Winter packaging, including insulation and heat packs, is used to mitigate risks, though it may still not be sufficient in cases of extreme cold.
Partial Shipments
Orders containing multiple plants might ship from different nurseries, resulting in partial deliveries.
Tracking information for each shipment will be provided via email.
Customer Options in Case of Delays
Track Your Order: Use the tracking link provided via email to stay updated on your shipment’s status.
Contact Support: If delays persist beyond the estimated timeframe or if you need further assistance, reach out to Easyplant’s customer support team.
Replacement or Refund: For stock-related or shipping restriction delays, you will have the option to swap the item for something else in stock or request a refund.
Next Steps
While delays can be frustrating, Easyplant works hard to ensure plants arrive healthy and fresh. You’ll receive a notification with tracking details as soon as your plant is on its way. If you have further concerns or need guidance, don’t hesitate to contact Easyplant support.