How can I resolve missing or damaged plant stand issues with my easyplant order?
If you encounter issues with your plant stand from easyplant, such as missing items or receiving a broken stand, there are clear steps you can take to resolve them. Follow this guide to ensure the problem is promptly addressed.
Identifying and Resolving Missing Plant Stands
Check the Packaging Thoroughly
Contact Support for Missing Items - If the plant stand or its components are not found, reach out to easyplant's customer support team. - A replacement stand will be sent at no additional cost. You do not need to return any items. - Upon processing, you will receive a confirmation email and a tracking link. - -
Refund Option
Addressing Damaged or Faulty Stands
Broken Stands - If you receive a stand that is broken, contact easyplant support with pictures of the damage. - A replacement stand will be processed promptly, and you'll receive a tracking link once it ships.
Glue Issues
Resolving Issues with Missing Assembly Kit Components
Missing Foot Pads - If the foot pads for your plant stand are not included, notify the support team. They will send you a replacement Assembly Kit along with a tracking link. - Easyplant may also offer a partial refund for the inconvenience. -
Key Notes
Ensure to include pictures of the issues when requested to expedite the support process.
In case of refunds, expect the amount to reflect in your account within 5-7 business days.
For any additional assistance, easyplant’s customer support team is ready to help resolve any plant stand-related concerns.