If you’re experiencing an issue with a plant stand—such as a missing item, damaged parts, or incorrect sizing—this guide will help you understand what to check and how to proceed.
Important: Getting help from a human
To have your case reviewed by a member of our support team, you must explicitly request a human agent when contacting us.
The AI assistant cannot guarantee review by a human in a chat
The AI assistant cannot process replacements or refunds
The AI assistant can help guide you, but a human agent must review and handle any resolutions
Before contacting support
1. Check your order details
Review your order confirmation email to confirm whether a plant stand was included
Plant stands are only shipped if they were added to your cart at checkout
If a stand is not listed, it was not part of your purchase and was not charged
2. Check for separate shipments
Plant stands may ship separately from plants
If so, you’ll receive a separate tracking link via email
3. Inspect all packaging
Carefully check all boxes and packing materials
Smaller components (like foot pads) may be packed separately
Missing plant stand or components
If your stand or parts are missing:
Confirm it was included in your order
Double-check all packaging and shipment emails
Then contact support and explicitly request a human agent
Be sure to include:
Your order number
A description of what’s missing
Photos (if relevant)
Damaged or faulty plant stands
If your stand arrives damaged:
Take clear photos of the issue
Contact support
Include:
Photos of the damage
Your order number
A brief description of the issue
Assembly kit or component issues
Missing foot pads or hardware
Full assembly kits may be required for replacement (individual parts are not sent separately)
Contact support with details and request a human agent
Glue or structural concerns
Share clear photos and a description of the issue when contacting support
Size or fit concerns
If the stand appears mismatched:
Verify that the stand size matches your plant pot size
Differences in sizing are often due to pot dimensions rather than a defect
Additional notes
Including photos when requested helps speed up the review process
Plants and stands may ship separately, especially during colder weather
Shipping timelines may vary depending on conditions
Need more help?
Our support team is here to help. To move forward with a review, please contact us and explicitly request a human agent so your case can be properly assessed.