You don't need to be home to receive your easyplant(s). Our delivery partners will try to find a safe place to leave it by your home. If they aren't able to find a suitable spot, they will try to redeliver your easyplant the next day.
If you know you won’t be available, you can cancel your order before it ships and place a new order at a more convenient time. Easyplant can also issue a promo code for a free replacement plant, which does not expire. Additionally, you can ask a trusted friend, neighbor, or family member to receive the package, unbox the plant, and fill its water reservoir to ensure the plant remains healthy until you return.
Alternatively, use the tracking link to explore options such as redirecting the package to another address or rescheduling the delivery. Easyplant also provides a 90-day plant health guarantee to address any issues.
Easyplant orders typically ship within 3-5 business days after being placed. You’ll receive a tracking link once your order ships, allowing you to monitor its progress and plan accordingly. During extreme weather conditions, shipments may be delayed to ensure plant safety. Winter packaging is used to protect plants during colder months.
You can always check the status of your easyplant's shipment by tapping the chat icon on the bottom right hand corner of the screen and choosing 'order status'.
You’ll also receive a tracking link via email once your order ships, which can be used to monitor progress or leave specific delivery instructions through your UPS account.