What Should I Do If My Easyplant Arrives Damaged, Unhealthy, or Struggling After Shipping?
If your easyplant arrives in poor condition, whether damaged, unhealthy, or struggling after shipping, easyplant offers several options to ensure your satisfaction. Below is a comprehensive guide to help you address the issue and take the necessary steps.
Replacement and Refund Options
Damaged or Unhealthy Plants
If your easyplant arrives damaged or unhealthy, you can:
Request a Replacement: - A replacement plant will be sent at no additional cost. - You can choose the same plant or select a different plant of the same size or price tier. - Confirm your preferred option and pot color, and easyplant will process your request promptly. - You will receive an email with a tracking link once the replacement is shipped.
Request a Refund: - If you prefer not to receive a replacement, you can request a refund for the original plant.
Replacement Plant Arrives in Poor Condition
If a replacement plant also arrives in poor condition, you can:
Request another replacement plant.
Opt for a refund for the original plant.
Choose a different species and pot color from easyplant’s product page.
Plant Health Guarantee
90-Day Plant Health Guarantee
Easyplant provides a 90-day plant health guarantee to ensure your plant thrives. If your plant struggles within this period, you are eligible for:
A replacement plant at no cost.
A refund if the plant cannot recover.
Care Tips for Recovery
If your plant is struggling but not beyond recovery, follow these care tips to help it regain health:
Trim Damaged Leaves: - Use clean, sharp scissors to remove yellow, brown, or damaged leaves. This helps the plant focus its energy on new growth.
Watering: - Fill the water reservoir with room-temperature tap water or distilled water if you have hard water. - Check the reservoir monthly and refill only when empty and the top 1-2 inches of soil are dry.
Lighting: - Place your plant in the best light for its species, as indicated in the care guide or the easyplant Plant Care Library.
Pest Control: - If bugs are present in the soil, use an insecticidal soap made for houseplants to eliminate them safely.
Environment: - Keep your plant away from heat or cooling sources such as vents or radiators. - Allow your plant time to adjust to its new location and avoid moving it frequently.
FAQs
What if my plant arrives with brown leaves or bugs in the soil?
Trim the brown leaves to encourage healthy growth.
Use insecticidal soap to address pests like millipedes or worms.
Can I choose a different plant as a replacement?
Yes, you can select a different plant of the same size or price tier if the original plant is unavailable or unsuitable.
By following these steps and utilizing easyplant’s replacement and refund policies, you can ensure your plant thrives or find a suitable alternative.