easyplant Refund Policy for Plants
Overview of the Refund Policy
At easyplant, we want you to feel confident in your purchase. That's why every plant is backed by our 90-day Plant Health Guarantee.
If your plant experiences a health issue during the guarantee period, our support team is here to help assess the situation and determine the best resolution.
What the Plant Health Guarantee Covers
The guarantee is intended for plants experiencing health issues that cannot be resolved with normal care.
If your plant arrives in poor condition or develops a health concern during the guarantee period, contact our support team so we can evaluate the issue.
Natural Variation Between Plants
Every plant is unique. Because plants are living organisms, it's normal to see natural differences in:
Overall fullness
Leaf size and shape
Color variation
Growth pattern
These natural variations are expected and do not indicate that a plant is unhealthy.
Cosmetic Damage
Minor cosmetic imperfections can occasionally occur during shipping, including:
Small tears or scuffs on leaves
Minor blemishes
Slightly bent foliage
In most cases, this type of damage is cosmetic and won't affect the plant's long-term health.
When to Contact easyplant
If your plant arrives with significant damage or develops a health issue during the 90-day guarantee period, reach out to our support team with:
Clear photos of the plant
A photo showing the entire plant and pot
Your order information
Providing photos helps our team evaluate your plant and recommend the most appropriate solution.
Frequently Asked Questions
My plant doesn't look exactly like the website photos. Is something wrong?
Not necessarily. Every plant is unique, so healthy plants naturally vary in size, shape, fullness, and coloration.
My plant arrived with a few damaged leaves. Is that covered?
Minor cosmetic damage from shipping is common and usually won't affect the plant's health. If the damage is significant or you're concerned about your plant's condition, contact our support team so we can assess the situation.
What happens if my plant develops a health issue?
If your plant experiences a health issue during the 90-day Plant Health Guarantee period, contact easyplant support. We'll review your photos and work with you to determine the best resolution.
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