Understanding easyplant's 90-Day Plant Health Guarantee and Options Beyond

The easyplant 90-day plant health guarantee ensures that your plants are covered for any health issues within the first 90 days of delivery. Below, we outline the key details of the guarantee, options available within the guarantee period, and guidance for plants outside this timeframe.

Overview of the 90-Day Plant Health Guarantee

The 90-day plant health guarantee covers any issues your plant may face within the first 90 days after delivery. If your plant struggles during this period, you are eligible for support, which may include:

A replacement plant of a similar size and your preferred pot color, subject to availability.
A refund for the affected plant if a replacement is not available.

You will be asked to select from the available options. Issues should be reported as soon as possible within the guarantee period to ensure timely assistance.

Options for Plants Within the Guarantee Period

If your plant is covered under the 90-day guarantee, here are the steps and options available:

Replacement Plant: You can receive a replacement plant of a similar size. If the original plant is out of stock, you may choose a different plant and pot color, subject to price point policies.
Refund: If a replacement is not feasible, a refund may be offered.
Promo Codes for Gifted Plants: If the plant was a gift and dies within 30 days of delivery, you may receive a promo code for a free replacement plant. Promo codes do not expire and can be used at any time.

Guidance for Plants Outside the Guarantee Period

For plants that are no longer covered by the 90-day guarantee, easyplant offers the following options:

Troubleshooting and Care Support: You can work with plant experts to troubleshoot the issue and receive care tips to help your plant recover.
Discounts for Future Purchases: A discount code may be provided as a gesture of goodwill for a future purchase.
Reusing the easyplant Pot: You can reuse the easyplant pot with a new plant purchased locally. When replanting, ensure the wick in the pot is not damaged, as it draws water from the reservoir to the plant's roots. Use a well-draining potting mix or coco-coir for best results.

FAQs for Specific Scenarios

What if my plant is unhealthy just past the 90-day guarantee period?

If your plant is close to or just past the 90-day guarantee period, a replacement may still be possible. Confirm your shipping address with support, and a replacement can be arranged if approved.

Can I exchange my plant after the 90-day guarantee period?

Exchanges are not available once the 90-day guarantee has expired. However, you can troubleshoot with a plant expert and use a discount code toward a new order.

Does the guarantee cover plants purchased several months ago?

Plants purchased more than 90 days ago are not eligible for coverage under the guarantee.

What happens if my plant dies after the 90-day guarantee period?

While replacements are not provided beyond the guarantee period, you can reuse the easyplant pot with a new plant and follow the replanting guide for best results.

What are the options under easyplant's 90-day plant health guarantee and beyond?