How to Submit Photos of Your easyplant for Support or Troubleshooting
Submitting photos of your easyplant is an essential step in diagnosing issues, resolving problems, or requesting replacements. This guide provides detailed instructions on how to submit photos, the types of photos required, and additional considerations to ensure a smooth process.
Methods for Submitting Photos
1. Via Email
Take clear photos of your plant.
Attach the photos to an email and send them to hi@easyplant.com.
If you don’t have email set up on your phone, you can send a text message to hi@easyplant.com by entering it in the "To" field like a phone number. Ensure the photos are in JPG, PNG, or GIF format.
Include your email address and order number for quick identification of your request.
2. Via Chat
Open the chat window on the easyplant website.
Click the paperclip icon in the bottom-right corner.
Select the option to upload a picture and attach your photos.
If you need to submit additional photos later, you can reply to the chat transcript email with the pictures.
3. Via Messenger
Connect with easyplant on their Facebook page.
Send your photos directly through Messenger.
Required Photo Types and Formats
To ensure the support team can accurately assess your plant’s condition, provide the following:
Zoomed-Out Photo - A clear image showing the entire plant and pot. - This helps assess the overall condition of the plant.
Close-Up Photos - One or two images highlighting the specific issue (e.g., damaged leaves, soil condition, or cracks in the pot). - Ensure the photos are clear and unedited to avoid misinterpretation.
File Formats - Photos should be in JPG, PNG, or GIF format. - Avoid using filters or compressing the images, as this can affect the quality.
Timing and Additional Details
Include Order Information: Always include your order number and the email address associated with your order. If you don’t have your order number, provide as many details as possible to help identify your request.
Submit Photos Later: If you’re unable to send photos immediately, you can submit them later by replying to the chat transcript email or reopening your support ticket.
Multiple Plants: If you have issues with multiple plants, include photos of each plant in the same submission or start a new chat for each plant.
Special Cases
Gifted Plants
If the easyplant was a gift, request the recipient to take and send photos. Include both a zoomed-out shot and close-ups of the issues.
Damaged Pots
For damaged pots, include close-up photos of the problem area and a zoomed-out photo showing the entire plant and pot.
Troubleshooting Photo Submission Issues
Avoid Compression: If email compression reduces photo quality, send the images one by one or use an alternative method like chat or text.
High-Resolution Photos: Ensure your photos are high resolution for better visibility. If the quality is low, the support team may request clearer images.
By following these guidelines, you can ensure that the easyplant support team has all the necessary information to assist you effectively.