What Should I Do If My easyplant Arrives Damaged or Shows Signs of Distress?
If your easyplant arrives damaged or begins to show signs of distress shortly after delivery, easyplant offers a straightforward replacement process and provides guidance on how to care for the plant. Below, we outline the steps you can take to address these issues.
Replacement Policy Overview
easyplant provides a 90-day plant health guarantee. If your plant shows distress within 90 days of delivery, you are eligible to request a replacement.
Replacements are processed free of charge, and you do not need to return the original plant.
Steps for Requesting a Replacement
Contact easyplant Support: Reach out to easyplant’s customer service team to report the issue.
Provide Details: Share information about the plant’s condition, including photos if possible.
Confirmation Email: Once your replacement request is processed, you will receive a confirmation email with a tracking link for the new plant.
Shipping Timeline: Replacements are shipped within easyplant’s standard 4-9 day shipping policy.
Care Instructions for Damaged Plants
If you’d like to try reviving the original plant, easyplant recommends the following steps:
Trim Damaged Leaves: Use clean, sharp scissors to trim approximately 3% of the most damaged leaves.
Provide Optimal Conditions: Place the plant in a bright spot with indirect sunlight.
Monitor and Repeat: After a couple of weeks, repeat the trimming process to encourage new, healthy growth.
Plant Recovery Timelines
Money Trees: These plants are particularly resilient and typically begin to grow new leaves within 1-2 weeks after being damaged, provided they are cared for properly.
Frequently Asked Questions
Do I need to return my plant to request a replacement?
No, you do not need to return the original plant to request a replacement.
What happens if my plant arrives damaged?
If your plant arrives damaged, a replacement will be sent, and you will receive a confirmation email once the replacement is processed. You can also try trimming the damaged leaves to help the plant recover.
How long do I have to request a replacement?
You have up to 90 days from the delivery date to request a replacement under the 90-day health guarantee. By following these steps and guidelines, you can ensure your easyplant thrives, even if it encounters initial challenges.