What Should I Do If My easyplant Arrives Damaged or Shows Signs of Distress?
If your easyplant arrives damaged or begins to show signs of distress shortly after delivery, easyplant offers a straightforward replacement process and provides guidance on how to care for the plant. Below, we outline the steps you can take to address these issues.
Replacement Policy Overview
easyplant provides a 90-day plant health guarantee. If your plant shows distress within 90 days of delivery, you are eligible to request a replacement.
Replacements are processed free of charge, and you do not need to return the original plant.
Steps for Requesting a Replacement
Contact easyplant Support: Reach out to easyplant’s customer service team to report the issue.
Provide Details: Share information about the plant’s condition by providing two clear photos: (a) a close-up of the damaged area and (b) a zoomed-out image of the entire plant.
Confirmation Email: Once your replacement request is processed, you will receive a confirmation email with a tracking link for the new plant.
Shipping Timeline: Replacements are shipped within easyplant’s standard 4-9 day shipping policy.
Care Instructions for Damaged Plants
If you’d like to try reviving the original plant, easyplant recommends the following steps:
Trim Damaged Leaves: Use clean, sharp scissors to trim the most damaged leaves, cutting at the base of the leaf stem to encourage new growth. Removing unhealthy foliage helps the plant redirect energy to healthy growth.
Provide Optimal Conditions: Place the plant in a bright spot with indirect sunlight.
Temperature: Keep the plant away from drafts, vents, or radiators to avoid temperature extremes.
Monitor and Repeat: After a couple of weeks, repeat the trimming process to encourage new, healthy growth.
Plant Recovery Timelines
Money Trees: These plants are particularly resilient and typically begin to grow new leaves within 1-2 weeks after being damaged, provided they are cared for properly.
Frequently Asked Questions
Do I need to return my plant to request a replacement?
No, you do not need to return the original plant to request a replacement.
What happens if my plant arrives damaged?
If your plant arrives damaged, a replacement will be sent, and you will receive a confirmation email once the replacement is processed. You can also try trimming the damaged leaves to help the plant recover.
How long do I have to request a replacement?
You have up to 90 days from the delivery date to request a replacement under the 90-day health guarantee. By following these steps and guidelines, you can ensure your easyplant thrives, even if it encounters initial challenges.