What Should I Do If My Plant Stand Is Missing, Damaged, or Incorrect?
If there's an issue with your plant stand, don't worry. Whether it's missing, damaged, or the wrong stand was included, our support team is here to help.
First, Check Your Packaging
Before contacting support:
Check all of the packaging carefully, as smaller components can sometimes be tucked inside the box.
If your order included multiple packages, confirm that every package has been delivered.
Review your tracking information to see whether the stand is arriving separately.
In some cases, plant stands ship in a separate package and may arrive on a different day than your plant.
If Your Stand Is Missing
If you've confirmed that all packages have arrived and the stand is still missing, contact the easyplant support team.
To help us investigate, have your:
Order information
Photos of everything you received (if applicable)
Ready when you reach out.
If Your Stand Arrived Damaged
If your stand arrived damaged:
Take clear photos showing the damage.
Contact the easyplant support team with your order information and photos.
Our team will review the issue and help determine the appropriate next steps.
If You Received the Wrong Stand
If the stand you received doesn't match your order, contact the easyplant support team with:
Your order information
A photo of the stand you received
We'll review the issue and work with you to resolve it.
Frequently Asked Questions
Can my stand arrive separately from my plant?
Yes. Depending on your order, the stand may ship separately and arrive on a different day.
Do I need to return an incorrect or damaged stand?
Our support team will let you know if any further action is needed after reviewing your case.
What information should I provide when I contact support?
Including your order information along with clear photos of the issue will help us review your request as quickly as possible.