How to Update Your Email Address for Notifications
Keeping your email address up-to-date is important to ensure you receive all notifications, tracking updates, and order confirmations. Below are the steps and scenarios for updating the email address linked to your easyplant order.
General Steps for Updating Your Email Address
Contact easyplant Support: Reach out to the easyplant support team through the official customer support channels.
Provide Your New Email Address: Clearly specify the new email address where you wish to receive notifications. This ensures that your updated contact info is recorded correctly.
Verify the Update: After confirming your update request, the support team will update your email address in the system. You may receive a confirmation message at the new address.
Resending Notifications: Once your email address is updated, order confirmations, tracking emails, and other system notifications will be resent to the updated email address. Be sure to check your spam or promotional folder if you don’t see them immediately.
Scenarios and Additional Information
1. Updating Due to a Typo
If there was a typo in the email address during your order placement, you can request an update to the correct email address by contacting easyplant support. This will help ensure all future notifications are sent to the correct address.
2. When the Previous Email is Inaccessible
If you no longer have access to the email address originally associated with your order, you can provide a new, valid email address to support. Once updated, all notifications moving forward, including replacement order updates, will be sent to the new email.
3. Replacement Order Notifications
You can request that the email address associated with a replacement order be updated to ensure you receive tracking links, order confirmations, and updates for the replacement.
Troubleshooting
Email Not Received? If you have confirmed the email update but still don’t see notifications, check your spam or promotional folder. If the issue persists, contact easyplant support for further assistance.
What Cannot Be Changed? It is important to note that while the email address associated with notifications can be updated, the original order details will remain linked to the email address used during the initial purchase.
Related Topics
How to track your order
What to do if you don’t receive notifications
Easyplant’s support contact options